Privacy Policy
Last Updated: December 12, 2024
INTRODUCTION
SmileGuard Hub ("we," "us," "our," or the "Company") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes our practices regarding the collection, use, storage, and disclosure of information we collect from users ("you," "your," or "user") of our website (smileguardhub.com) and related services (collectively, the "Services").
Please read this Privacy Policy carefully to understand our policies and practices regarding your information. By accessing or using our Services, you agree to this Privacy Policy.
INFORMATION WE COLLECT
2.1 Personal Information You Provide:
Full name
Date of birth
Contact information (email address, phone number, physical address)
Emergency contact information
Dental and medical history
Insurance information
Payment information
Appointment preferences and scheduling details
Communications with us
Survey responses
Account credentials
Any other information you choose to provide
2.2 Information Automatically Collected:
a) Device Information:
IP address
Browser type and version
Operating system
Device identifiers
Mobile device information
Hardware details
b) Usage Information:
Pages visited
Time spent on pages
Referring websites
Click patterns
Feature usage
Search queries
Navigation patterns
c) Location Information:
GPS location (with consent)
IP-based location
General geographic location
2.3 Information from Third Parties:
Social media platforms
Healthcare providers
Insurance providers
Business partners
Public databases
Marketing partners
HOW WE COLLECT INFORMATION
3.1 Direct Collection:
Website forms
Email communications
Phone conversations
In-person visits
Customer service interactions
3.2 Automated Collection:
Cookies
Web beacons
Pixel tags
Log files
Local storage
Analytics tools
HOW WE USE YOUR INFORMATION
4.1 Primary Purposes:
Providing dental care information and services
Processing and managing appointments
Creating and maintaining your account
Processing payments
Sending appointment reminders
Providing customer support
4.2 Communication Purposes:
Responding to inquiries
Sending newsletters
Marketing communications
Service updates
Administrative notices
Legal notices
4.3 Improvement Purposes:
Website enhancement
Service optimization
Content development
User experience improvement
Technical troubleshooting
Security enhancement
INFORMATION SHARING AND DISCLOSURE
5.1 We May Share Information With:
Dental healthcare providers
Insurance companies
Payment processors
Technology service providers
Analytics providers
Marketing partners
Legal authorities
Business partners
5.2 Circumstances for Disclosure:
With your consent
To fulfill service requirements
Legal obligations
Business transfers
Protection of rights and safety
Emergency situations
DATA RETENTION AND SECURITY
6.1 Data Retention:
Active account information: Retained while account is active
Inactive account information: Retained for [X] years
Legal requirements: As required by law
Anonymized data: Indefinitely
6.2 Security Measures:
Encryption protocols
Secure servers
Access controls
Regular security assessments
Employee training
Incident response procedures
YOUR RIGHTS AND CHOICES
7.1 You Have the Right to:
Access your personal information
Correct inaccurate data
Request deletion
Restrict processing
Data portability
Withdraw consent
Opt-out of marketing
7.2 How to Exercise Your Rights:
Email request to info@smileguardhub.com
Account settings
Opt-out links in communications
Cookie preferences
COOKIES AND TRACKING TECHNOLOGIES
8.1 Types of Cookies We Use:
Essential cookies
Functional cookies
Analytics cookies
Marketing cookies
Social media cookies
8.2 Cookie Management:
Browser settings
Cookie preference center
Third-party opt-out tools
CHILDREN'S PRIVACY
9.1 Age Restrictions:
Services not intended for children under 13
No knowing collection of children's data
Deletion of inadvertently collected data
9.2 Parental Rights:
Review child's information
Request deletion
Consent requirements
INTERNATIONAL DATA TRANSFERS
10.1 Data Transfer Mechanisms:
Standard contractual clauses
Adequacy decisions
Privacy Shield (if applicable)
Consent mechanisms
10.2 International Processing:
Data storage locations
Transfer safeguards
Regional considerations
CHANGES TO THIS POLICY
11.1 Update Procedures:
Regular policy reviews
Material change notifications
Update date modifications
User communication methods
11.2 Previous Versions:
Archive maintenance
Access to previous versions
Change documentation
CONTACT INFORMATION
For privacy-related inquiries:
Email: info@smileguardhub.com
SmileGuard Hub
[Physical Address]
[Phone Number]
ADDITIONAL RIGHTS BY JURISDICTION
13.1 California Residents:
CCPA rights
Shine the Light law
Do Not Track signals
13.2 European Residents:
GDPR rights
Data Protection Authority contacts
Representative information
13.3 Other Jurisdictions:
Region-specific rights
Local law compliance
Regional representatives
BUSINESS TRANSFERS
In the event of a merger, acquisition, bankruptcy, or other sale of all or a portion of our assets, any user information owned or controlled by us may be one of the assets transferred to third parties. We will notify you via email and/or prominent notice on our Website of any change in ownership or uses of your personal information.
LEGAL BASIS FOR PROCESSING
15.1 We Process Information Based On:
Contractual necessity
Legal obligations
Legitimate interests
Consent
Public interest
Vital interests
DISPUTE RESOLUTION
16.1 Resolution Process:
Initial contact requirements
Investigation procedures
Response timeframes
Escalation process
Mediation options
GOVERNING LAW
This Privacy Policy is governed by and construed in accordance with the laws of [Your Country/State], without regard to its conflict of law principles.
SEVERABILITY
If any provision of this Privacy Policy is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Privacy Policy will otherwise remain in full force and effect.
YOUR CONSENT
By using our Services, you consent to our Privacy Policy and our processing of your information as described herein.